Knowledge Management
- Training Time: 2 days, 9:00 am to 5:00 pm
- Inclusion: Participants Manual and Certificate of Completion
Welcome to the Knowledge Management workshop. Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.”
Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.
Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.
Learning Points
- Understand the basic concept of knowledge management (KM)
- Identify the do’s and don’ts of KM
- Identify the KM life cycle
- Identify the new KM paradigm
- Identify the KM models
- Understand how to build a KM rational for your company
- Understand how to customize KM definitions
- Identify the steps to implementing KM in your organization
- Identify tips for success
- Understand the advance topics in KM
Course Outline
Knowledge Management – Module 1
Getting Started
- Introduction to Knowledge Management
- Workshop Objectives
Knowledge Management – Module 2
Understanding Knowledge Management
- What is Knowledge
- What is Knowledge Management (KM)
- A Brief History
- Applications in the Work Place
Knowledge Management – Module 3
Do’s and Don’ts
- Data, Information, and Knowledge
- The Tacit Mode
- The Explicit Mode
- Identifying Conversion Categories
Knowledge Management – Module 4
The Knowledge Management Life Cycle
- Understanding Episodes
- Acquisition
- Knowledge
- Integration
Knowledge Management – Module 5
The New KM Paradigm
- Paradigms of the Past
- The New Paradigm
- Implications and Applications
- The KM End Game
Knowledge Management – Module 6
Knowledge Management Models
- The Nonaka and Takeuchi Model (SECI)
- Wiig Model
- Kakabadse Model
- Boisot Model
Knowledge Management – Module 7
Building a KM Rationale
- Why Rationale is Necessary
- Building a Business Case
- Finding Success Stories
- The Commoditization/Customization Model
Knowledge Management – Module 8
Customizing KM Definitions
- Components of a KM Definition
- Customizing the Components
- Sample Definitions
- Creating a KMBOK
Knowledge Management – Module 9
Implementing KM in Your Organization
- Gathering Support
- Identifying Opportunities for Revenue Streams
- Key KM Techniques
- A Map for Success
- The No-Budget Scenario
Knowledge Management – Module 10
Tips for Success
- About the Chief Knowledge Officer
- KM Skill Checklist
- The KM Imperative
- The Hype Curve
- Barrier and Helpers to Success
Knowledge Management – Module 11
Advance Topics
- The KM Maturity Model
- Absorptive Capacity
- Rustiness
- Process Model Types
Knowledge Management – Module 12
Wrapping it up
- Words from the Wise
You Can Expect...
- To know how to manage information in a way that produces an advantage for your organization
- A specific understanding for you to have a good conceptual framework of knowledge management
- Being able to communicate and manage a knowledge management project with the tools for success
You Need This If...
- Your organization needs to not just store, but also share knowledge with those in the organization
- You plan to systematize information for corporate governance, staff training, operations, human resource, research and development, among other areas
- Capitalize on opportunities because of knowledge management
This Is About...
- Managing your organizations valuable knowledge and information
- Reducing cost through improved internal efficiencies
- Reducing knowledge overwhelm by categorizing information for present and future use
In-House Rate
Participants: 10 – 30
Duration: 2 days
Course Fee:
Level 8*
, per person
Includes: Manual, Certificate of Completion
* hover over the level link to see the actual price summary