Facilitation Skills

Training Time: 2 days, 9:00 am to 5:00 pm
Inclusion: Participants Manual and Certificate of Completion

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and a comfortable environment.

This training will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering, and help your organization make better decisions.

This workshop gives participants an understanding of what facilitation is all about, and provides them with some tools they can use to facilitate small meetings.

The training positions how a facilitator can command a room and dictate the pace of a meeting, and will have participants on the road to becoming great facilitators themselves.

Learning Points

Define facilitation and identify its purpose and benefits.
Clarify the role and focus of a facilitator.
Differentiate between process and content in the context of a group discussion.
Provide tips in choosing and preparing for facilitation.
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
Define what interventions are, when they are appropriate and how to implement them.

Course Outline

Facilitation Skills – Module 1
Getting Started

Workshop Objectives
Pre-Assignment Review

Facilitation Skills – Module 2
Understanding Facilitation

What is facilitation?
What is a facilitator?
When is facilitation appropriate?

Facilitation Skills – Module 3
Process vs. Content

About Process
About Content
A Facilitator’s Focus

Facilitation Skills – Module 4
Laying the Ground Work

Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data

Facilitation Skills – Module 5
Tuckman & Jensen’s Method of Team Dev

Stage 1: Forming
Stage 2: Storming
Stage 3: Norming
Stage 4: Performing

Facilitation Skills – Module 6
Building Consensus

Encouraging Participation
Gathering Information
Synthesizing and Summarizing

Facilitation Skills – Module 7
Reaching a Decision Point

Identifying the options
Creating a Short List
Using the Multi-Option Technique

Facilitation Skills – Module 8
Dealing with Difficult People

Addressing Disruptions
Types of Difficult People/How to Handle Them
Helping the Group Resolve Issues on their Own

Facilitation Skills – Module 9
Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Some Ways to Restate and Reframe
Getting People Back on Track

Facilitation Skills – Module 10
About Intervention

Why Intervention may be Necessary
When to Intervene
Levels of Intervention

Facilitation Skills – Module 11
Intervention Techniques

Using Your Processes
Boomerang it Back
ICE It: Identify, Check Agreement, & Evaluate

Facilitation Skills – Module 12
Wrapping it up

Action Plans
Evaluations

You Can Expect...

Distribution of leadership through facilitation process
Group involvement in thinking for solutions or processes
Getting group cooperation and group ownership for ideas or solutions
Help people feel safe in voicing out opinions, while still managing the process

You Need This If...

You want everyone heard and contributing to the idea/solution bank
You want to learn leading and blocking techniques in facilitating
You want to learn to manage conflicts should ideas clash
You want to help groups arrive at a consensus or objective

This Is About...

Empowering groups through use of facilitation process
Leading people towards agreed upon objectives
Encouraging participation, buy-in, and creativity from all involved

In-House Rate

Participants: 10 – 20
Duration: 2 days
Course Fee: Level 10* , per person
Includes: Manual, Certificate of Completion

* hover over the level link to see the actual price summary