Emotional Intelligence

Training Time: Day 1, 9:00 am to 5:00 pm
Inclusion: Participants Manual and Certificate of Completion

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Learning Points

Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
Understand, use and manage your emotions.
Verbally communicate with others.
Successfully communicate with others in a non-verbal manner.
Identify the benefits of emotional intelligence.
Relate emotional intelligence to the workplace.
Balance optimism and pessimism.
Effectively impact others.

Course Outline

Emotional Intelligence – Module 1
Getting Started

Introduction to Emotional Intelligence
Workshop Objectives

Emotional Intelligence – Module 2
What is Emotional Intelligence

Self –Management
Self-Awareness
Self-Regulation
Self-Motivation
Empathy

Emotional Intelligence – Module 3
Skills in Emotional Intelligence

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions

Emotional Intelligence – Module 4
Verbal Communication Skills

Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity

Emotional Intelligence – Module 5
Non-Verbal Communication Skills

Body Language
It’s Not What You Say, It’s How You Say It

Emotional Intelligence – Module 6
Social Management and Responsibility

Benefits of Emotional Intelligence
Articulate your Emotions Using Language

Emotional Intelligence – Module 7
Tools to Regulate Your Emotions

Seeing the Other Side
Self-Management and Self-Awareness
Giving in Without Giving Up

Emotional Intelligence – Module 8
Gaining Control

Using Coping Thoughts
Using Relaxation Techniques
Bringing It All Together

Emotional Intelligence – Module 9
Business Practices (I)

Understand Emotions
How to Manage Emotions in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively

Emotional Intelligence – Module 10
Business Practices (II)

Optimism
Pessimism
The Balance between Optimism and Pessimism

Emotional Intelligence – Module 11
Making an Impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous with out Being Offensive

Emotional Intelligence – Module 12
Wrapping it up

Words from the Wise
Lessons Learned

You Can Expect...

To better understand root causes of your emotions
To learn ways to self-regulate to the type of pressure you are experience
To learn productive ways to manage your emotions and use them to benefit yourself and others

You Need This If...

You want to be in charge of deciding the manner in which things are said
You want to be able to decode messages, and properly perceive emotions
If you want to learn how to be in a good mood, to enable good performance

This Is About...

What you say and how you say it
Internally gauging yourself and managing your emotions
Conveying messages or information with the right attitude, as seen through your verbal and non-verbal communication
Branding yourself as someone with professional attitude and character

In-House Rate

Participants: 15 – 35
Duration: 1 day
Course Fee: Level 5* , per person
Includes: Manual, Certificate of Completion

* hover over the level link to see the actual price summary