• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary in defining the current state or reality of your employee’s situation.
• Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.
• Identify and overcoming common obstacles to the growth and development of your employee.
• Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
• Identify the difference between mentoring and coaching, using both to enable long-term development through a positive relationship with your employee.

Coaching and Mentoring – Module 1
Getting Started

• Introduction to Coaching and Mentoring
• Workshop Objectives

Coaching and Mentoring – Module 2
Defining Coaching and Mentoring

• What is Coaching?
• What is Mentoring?
• Introducing the G.R.O.W. Model

Coaching and Mentoring – Module 3
Setting Goals

• Goals in the Context of GROW
• Identifying Appropriate Goal Areas
• Setting SMART Goals

Coaching and Mentoring – Module 4
Understanding the Realities

• Getting a Picture of Where You Are
• Identifying Obstacles
• Exploring the Past

Coaching and Mentoring – Module 5
Developing Options

• Identifying Paths
• Choosing Your Final Approach
• Structuring a Plan

Coaching and Mentoring – Module 6
Wrapping It All Up

• Creating the Final Plan
• Identifying the First Step
• Getting Motivated

Coaching and Mentoring – Module 7
The Importance of Trust

• What is Trust?
• Trust and Coaching?
• Building Trust

Coaching and Mentoring – Module 8
Providing Feedback

• The Feedback Sandwich
• Providing Constructive Criticism
• Encouraging Growth and Development

Coaching and Mentoring – Module 9
Overcoming Roadblocks

• Common Obstacles
• Re-evaluating Goals
• Focusing on Progress

Coaching and Mentoring – Module 10
Reaching the End

• How to Know When You’ve Achieved Success
• Transitioning the Coachee
• Wrapping it all up

Coaching and Mentoring – Module 11
How Mentoring Differs from Coaching

• The Basic Differences
• Blending the Two Models
• Adapting the GROW Model for Mentoring
• Focusing on the Relationship

Coaching and Mentoring – Module 12
Wrapping it up

• Words from the Wise

• You want to learn a strategy to set active goals
• You want to groom people through coach-mentor structure in your organization
• You want people to change in a positive, motivating environment

• Letting people become positively accountable for their performance.
• Empowering people to make changes through a coach mentor relationship
• Influencing strategies to help others become successful at work